I haven't addressed a business that has the WORST response time in dealing with an easy contact again!!! I named way again at first of April & today Could 10th I last but not least spoke to somebody. It absolutely was supposed to be described as a manager, mainly because I previously talked to the supervisor, & needless to say it wasn’t!
Thank you for sharing your knowledge. We apologize that your installation experienced a rocky start off, but are thrilled to hear that your task was accomplished to the satisfaction. For long run issues and/or considerations don’t wait to Get hold of us at customersupport at empire-today.com.
September 26, 2017 at three:seventeen pm I was designed to get yourself a carpet installed today. Following closing my retail small business for 2 days and using the services of persons to move equipment, the installers show up with the incorrect dimensions carpet. Seemingly my salesman built a mistake While using the measurements. Errors transpire. I get it. But superior companies are the ones that make it proper. Right after looking forward to 3 hours to find the major installation person (Mike Daleo) within the phone, I was achieved which has a undesirable Angle. He informed me that things happens, and we could talk about compensation after they set up the reordered carpet. I mentioned, no, that should be mentioned now.
We apologize on your encounter and regret to listen to that you simply ended up unhappy. We’ll be additional investigating your problems, and we’ll be in connection with you soon.
We all know skipped appointments may be annoying, and we’d like to handle your problems ASAP. Regretably, we’re unable to Find your account. You should e-mail us at customersupport@ empire-today.com with equally your account and speak to information and facts. We stay up for hearing from you!
To this point, I have incurred approx. $3200 in charges for the rental of a POD and packing supplies and for repairing the ground within the entrance entrance and also the delay in construction is currently accruing fees mainly because your workforce has not saved your word to repair the condition to my fulfillment.
I strategy on crafting a letter to the empire today discount and installation CEO, Keith Weinberger. I have managed client grievances for considered one of the most important banks in New Jersey.
he instructed me to contact the business and set in A different ask for. I did. and right after quite a few tries all over again, I was capable to create An additional appointment to complete the fix. Nicely The seller came today– not well prepared. he experienced only supplies to try and do re-grouting. This has actually been the most preposterous Screen of customer care. It mustn't just take an entire summer season and close to six-seven cellular phone schedulings/re-schedulings to repair service my flooring. I went with Empire simply because you men did an awesome career on my laminate, but this tile provider has been a nightmare from working day 1. I'm not confident what office providers Bowie, Maryland but they don't connect, and so are not customer support oriented. these floor weren’t low cost and I am extremely let down in The dearth of planning, conversation and degree of support I've obtained.
Thanks for bringing your issues to our notice. We apologize for The dearth of abide by up that you simply’ve acquired, and we’d like to find out more.
I suppose to obtain carpet set up today, I used to be explained to installer will occur involving 8am to 6pm. I waited and waited and spoke to the product sales rep and was built confident that they may appear regardless of what and installtion will likely be finished today. At 5pm i obtained a phone from the installer and stated they cant come today.
August 1, 2018 at 12:24 pm I am fearful I didn't read the reviews ahead of accomplishing business with Empire, it has been a nightmare from the beginning and it nonetheless continues. For making a long Tale quick they don't continue to keep appointments they make, they don't communicate in any way when explained appointments are missed.
The installer stayed until eventually six:30pm and only acquired four stairs accomplished. That being mentioned, when 2 more new installers arrived today after 9am I used to be advised again by Customer service to become there after they accomplished check here The work to my satisfaction. I had to Call my employer and ask to start previously in order that I could depart previously.
We’ve go through your article, and we’re let down to listen to that your issues have not been answered. We’ll be in touch with you shortly to learn more, and start focusing on a resolution.
It's possible you'll e mail your problems and make contact with facts to customersupport@ empire-today.com, and we’ll ahead your information to our Human Methods Office.